The “grandmother’s phone” can simply make and receive calls. And a virtual PBX is a tool with dozens of useful functions. But, unfortunately, not everyone remembers about its additional features that take work with leads to a new level. We show on customer cases what else the Ringostat virtual PBX can do .
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International companies can be contacted by customers who speak not only Russian, Ukrainian and English, but also other languages. And here you have only two options – a polyglot secretary or setting up a voice menu. If the first is not easy to provide, then there are no problems with the second in Ringostat.
This is clearly shown by the case of our client, a logistics company from Kazakhstan. When contacting Ringostat, they had a number of difficulties:
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- the company is called by clients who speak different languages: Kazakh, Russian, English, Chinese;
- not all managers speak these languages - calls need to be directed to a specific employee, based on the client’s language;
- the manager needs to understand the language Ireland Email List of the client even before answering the call in order to correctly introduce himself and say hello.
To solve these problems, we set up a branched voice menu for the company. This is the same “voice” that usually suggests: “For sales, press 1, for service, press 2, to contact the operator, stay on the line.
Only here the voice menu scheme is built in two stages
- find out the language of the client;
- we find out the necessary department: cargo transportation, customs or courier delivery.
Before the call goes to the selected department, the audio recording alerts the answering manager what language the customer is speaking:
As you can see from the diagram, there is a reserve at the end of each chain. It can be a landline or mobile number of a company, which does not depend on the availability of Internet and electricity in the office. For example, the phone number of a manager from an adjacent department for insurance purposes.
As a result, the company increases customer loyalty by serving them in their native language and allowing them to contact the right department right away. And the business immediately creates the image of a contractor who, even at the start, takes care of his customers.
