Everyone already knows that audio recordings of calls allow you to control the sales department and improve the quality of service. But they can also be used to detect scammers. For example, there are companies that buy traffic and pay for the calls that come from it. An unscrupulous “supplier” can imitate phone calls from potential buyers.
Our partner told about this situation in the history of successful cooperation with Ringostat . According to him, fraud is a serious problem in arbitration. Bots can now not only click on ads, but also make calls. Fortunately, they have not yet learned to speak. Therefore, our partner easily checks the quality of traffic. How he does it:
- creates a report only on incoming calls that lasted a few seconds;
- listens to them;
- if after picking up the phone there is silence, the bot called;
- the company refuses to cooperate with sites that bring such calls.
Audio recordings of calls to combat fraud
We have not yet written a case for these settings, but we use them every day in our own work. We are sure that they will be useful to you too. The bottom line is that you can:
- set up a single number for outgoing calls to a specific direction: country or country + operator;
- set up a single number for outgoing calls Lithuania Email List from a specific SIP account;
- block outgoing calls from a specific SIP account.
You can choose how your number will be displayed when calling a client. For example, if we call a new user, we show him the number of his region. A resident of Kiev will see a Kiev phone, a Kharkiv resident will see a Kharkiv phone, etc. If the client has already communicated with us, we show him the number that he has already seen on the site and dialed. And here again we are talking about replacement call tracking numbers.
which are used in the further work of the PBX
So a person sees either an already familiar number, or a phone number of his region. This increases the chances that he will pick up the phone. Indeed, many people do not even answer if they are called by an unfamiliar number – especially one belonging to another city or region.
You can also always show your company’s phone number, no matter what SIP account your manager calls from. This is especially useful for companies with a promoted number – for example, pizzerias, delivery services, taxis.
Especially for such settings there are flexible rules. You can set several conditions that Ringostat will look at in order to show the relevant number.